FREQUENTLY ASKED QUESTIONS
Customer Services
ORDERS
How Can I Get Assistance If I Need It?
If You Require Assistance, We Are Here To Help! You Can Reach Out To Us Via WhatsApp Or Through Our Social Media Channels From 8:30am To 5:30pm. Additionally, You May Contact Our Customer Support Team Directly At +94 (78) 190 0300 During These Hours. We Are Committed To Providing The Support You Need To Ensure A Smooth Shopping Experience.
How To Order Product?
- Please Click On The Preferred Product
- Select Your Preferred Quantity
- Add To Cart
- Proceed To Checkout And Add Your Billing Details And Delivery
- Pick The Preferred Payment Method. You Can Select From Leading Credit/ Debit Cards, Cash On Delivery And Buy Now And Pay Later Options As Well.
- You Will Receive And Order Confirmation Email As Well As An Sms Upon Successfully Completing Your Order
How To Cancel/Edit An Order?
If You Need To Modify Your Order After It Has Been Placed, Please Contact Us At +94 (78) 190 0300 As Soon As Possible. You Can Also Reach Out To Us Via WhatsApp, Facebook, Or By Directly Calling Us.
Please Note That We Dispatch Orders Within 1-2 Days. If Your Order Has Already Been Dispatched, We Kindly Ask That You Wait Until The Order Is Delivered Before Contacting Us To Make Any Changes.
Be Advised That Amending Your Order May Delay Its Delivery By Approximately 48 Hours From The Original Estimated Delivery Time.
How Can I Purchase Gift Vouchers?
At The Moment We Do Not Offer Gift Cards On Our Website, This Is A Service We Wish To Provide In The Coming Months.
Do You Have Easy Payment Options ?
Ceylonpick Proudly Offers Easy Payment Options Through KOKO And MINTPAY. Shop Your Favorites Now And Enjoy The Flexibility Of Paying Later.
DELIVERY
What Are Your Delivery Timeframes And Charges?
Can I Get My Item Delivered On A Specific Date
- If You Have A Special Request Regarding The Delivery Date, We Encourage You To Get In Touch With Our Team. While We Will Do Our Utmost To Accommodate Your Request, Please Note That Our Standard Delivery Timeframe Is 3-5 Working Days. You Can Contact Us To Discuss Your Preferences, And We Will Do Our Best To Meet Your Needs While Ensuring A Smooth Delivery Process.
Where Do We Deliver?
We Are Proud To Be Among The Select Brands That Offer Islandwide Delivery Service. Our Aim Is To Make Shopping With Us A Convenient Experience, No Matter Where You Are Located. Our Extensive Delivery Network Ensures That Your Order Reaches You In A Timely Manner, Wherever You May Be On The Island.
What Happens When My Order Gets Delayed?
We Sincerely Apologize For Any Delays In Delivering Your Order. We Strive Diligently To Adhere To Our Delivery Timelines. If There Is A Delay, We Encourage You To Get In Touch With Us For An Update. You Can Message Us Your Contact Number Or Reach Out Directly At +94 (78) 190 0300. Our Team Is Here To Assist You And Ensure That Your Order Reaches You As Soon As Possible.
What Happens If I'm Not Available When The Parcel Arrives?
If You Are Not Available At The Time Of Delivery, Our Courier Partner Will Contact You And Send You An SMS Prior To Making The Delivery Attempt. This Way, You Can Arrange For Someone To Receive The Parcel On Your Behalf Or Reschedule The Delivery At A More Convenient Time. Our Aim Is To Ensure A Smooth And Convenient Delivery Experience For You.
Where Is My Order Sent From?
All Of Our Products Are Shipped From Sri Lanka. We Take Pride In Sourcing And Delivering Our Items Locally, Ensuring A Seamless Shopping Experience From The Moment You Place Your Order To The Time It Reaches Your Doorstep.
Do You Deliver Internationally?
Yes, We Do Offer International Delivery. For More Details Or To Arrange An International Shipment, Please Contact Our Team At +94 (78) 190 0300 Or Via Email At Info@Ceylonpick.Lk. We’re Here To Assist You With Your Overseas Shopping Needs.
Can I Track My International Order?
Yes, You Can Track Your Order. Once Your Order Has Been Shipped, We Will Provide You With A Tracking Number Via Email. You Can Use This Tracking Number To Monitor The Progress Of Your Delivery And Get An Estimated Delivery Date. This Way, You’ll Be Kept Informed Every Step Of The Way Until Your Order Arrives At Your Doorstep.
RETURN & EXCHANGES
I Want To Return An Item I Purchased. What Should I Do?
Please Follow The Steps Outlined Below For Returning An Item:
1. **Return Window:**
– Returns Must Be Initiated Within 14 Days From The Receipt Of The Order.
2. **Condition Of The Item:**
– Ensure That Home Decor And Gift Items Are Undamaged, And Food Products Are Unopened With All Original Packaging And Tags Intact.
3. **Initiating A Return:**
– Contact Us With Your Details, And We Will Arrange A Courier To Pick Up The Item And Have It Sent Back To Us.
4. **Refund Process:**
– Upon Receipt And After Conducting A Quality Check On The Returned Item, The Refund Will Be Processed.
– For Card Orders, The Refund Will Be Credited To The Original Account Used For The Purchase.
– For Cash On Delivery Orders, The Refund Will Be Processed Via Bank Transfer.
**RETURN | EXCHANGE PROCEDURE**
1. **Service Request Form:**
– Fill In And Submit The Service Request Form On This Page To Initiate Your Request. We Will Contact You If Further Clarification Is Needed.
2. **Exchange Requests:**
– In Most Cases, Exchange Requests Will Be Dispatched Within 2 Working Days Depending On Stock Availability. Returning Items Will Be Collected At The Time Of Your New Delivery. A Collection And Re-Delivery Fee May Be Applied Based On The Actual Delivery Charges. Kindly Note That This Process Will Take 3-7 Working Days To Be Fulfilled.
3. **Refund Collection:**
– Returning Items For A Refund Can Either Be Collected Via The Same Courier Service At Your Request, Or You May Use A Reliable Courier To Send It Back To Us. Refunds Will Be Processed After Inspection Of The Returned Items. The Total Value Of The Order Will Be Refunded Except For Delivery Charges. Transfers Can Be Made To Any Bank Nominated By You. A Notification With Proof Will Be Sent When The Transfer Has Been Made. This Usually Takes 2 Working Days Upon Receiving The Returned Package.
4. **Policy Adherence:**
– If Any Returns Do Not Meet Our Policy Requirements, The Items Will Be Sent Back To You Immediately. We Reserve The Right To Refuse A Refund If The Items Show Signs Of Wear, Alterations, Misuse, Or Damage.
For More Information, Feel Free To Contact Us At +94 (78) 190 0300 (Lines Are Open From 8:30 AM – 5:30 PM, Monday To Saturday) Or Email Us At Info@Ceylonpick.Lk.
We Are Here To Assist You And Ensure A Smooth Return Or Exchange Process.
What If My Product Is Damaged?
We Sincerely Apologize For Any Inconvenience Caused Due To A Damaged Product. Please Follow The Steps Below To Address This Issue:
1. **Report Damage:**
– Share Images Of The Damaged Product(S) By Messaging Us At +94 (78) 190 0300.
2. **Damage Verification:**
– Once We Verify The Damage, Our Representatives Will Arrange To Collect The Damaged Item(S) From Your Location Within The Next 3-5 Working Days.
3. **Replacement:**
– After The Collection Of The Damaged Item(S), A Replacement Product Will Be Sent To You Free Of Charge.
We Are Committed To Ensuring Your Satisfaction And Will Strive To Resolve Any Issues Promptly. For Any Further Assistance, Feel Free To Contact Us At The Mentioned Number Or Via Email At Info@Ceylonpick.Lk.
GENERAL
Is Store Pickup Available?
Yes, Store Pickup Is An Available Option. To Arrange For Store Pickup Or For More Details On This Service, Please Contact Us At +94 (78) 190 0300. We’re Here To Provide A Shopping Experience That Is Convenient For You.
PAYMENTS
What Payment Methods Do You Accept?
We Accept A Variety Of Payment Methods For Your Convenience:
Card Payments:
All Credit And Debit Cards Branded With MasterCard Or Visa Are Accepted.
Cash On Delivery:
You Can Choose To Pay In Cash At The Time Of Delivery.
Buy Now, Pay Later:
We Have Partnered With Koko And MintPay To Offer “Buy Now, Pay Later” Options, Allowing You To Shop With Ease And Pay Over Time.
Should You Have Any Queries Or Need Further Clarification Regarding Our Payment Options, Feel Free To Contact Us At +94 (78) 190 0300 Or Email Us At Info@Ceylonpick.Lk. We’re Here To Assist You With A Smooth And Flexible Shopping Experience.
